Last Updated: Nov 7, 2024

Welcome to OwlDesk (the “Site”). OwlDesk (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website and use our AI receptionist services.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

a. Personal Information You Provide

• Account Information: When you register or contact us through the Site, we may collect information such as your name, email address, phone number, and business details.
• Communication Data: When you interact with our AI receptionist, including messages, scheduling requests, or other inquiries, we may collect communication details.

b. Automatically Collected Information

• Usage Data: We collect data about your interactions with the Site, such as IP addresses, browser types, pages viewed, and timestamps.
• Device Information: We collect information about the devices you use to access our Site, including unique identifiers, operating systems, and language preferences.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Site, remember preferences, and analyze usage trends.

c. Third-Party Data

• Third-Party Integrations: If you choose to integrate our services with third-party applications (e.g., calendar software or messaging apps), we may collect relevant data shared by those applications per your settings.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services.
• Manage your account and facilitate communications through the AI receptionist.
• Personalize your experience on our Site.
• Process payments (if applicable) and manage subscriptions.
• Respond to your requests, comments, and inquiries.
• Analyze and improve the Site, monitor usage patterns, and troubleshoot issues.
• Send updates, newsletters, and promotional content (if you have opted to receive these communications).
• Enforce our terms, policies, and protect our legal rights.

3. How We Share Your Information

We may share your information in the following situations:

• Service Providers: We share your information with vendors, consultants, and other third-party providers who need access to perform services on our behalf (e.g., hosting, payment processing, customer support).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Obligations: We may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests by public authorities.

4. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the following rights concerning your personal information:

• Access and Correction: You may access, update, or correct your information by contacting us at [Your Contact Email].
• Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions or contacting us directly.
• Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact your experience on the Site.

6. Third-Party Links

Our Site may contain links to other websites that we do not control. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

7. Children’s Privacy

Our Site is not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it.

8. International Transfers

If you access our Site from outside the [Country], please note that your information may be transferred to, stored, and processed in a country other than where it was collected. We will ensure that any international transfers comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: hayden@owldeskai.com
• Address: 1050 Springfield Rd, Kelowna, BC, Canada