FAQs
Why do you price per minute?
We only want you to pay for the minutes that you consume. Monthly payment options with minute limitations result in unused minutes and wasted investment.
What types of businesses benefit most from an AI receptionist?
OwlDesk is designed for any business with a high volume of customer calls, including contact centers, customer support teams, and sales departments. It’s particularly effective for industries like dental, barber/hairdressers, healthcare, and hospitality, where customer engagement is a priority.
How long does it take to set up OwlDesk?
Implementation time depends on the number and complexity of integrations. For simple use cases, set up takes 1 hour. For use cases involving CRM integrations, set up can take 1 – 7 days.
Can OwlDesk integrate with my existing software?
Yes, OwlDesk integrates with over 1000 software platforms. Whether it’s your CRM, booking system, or customer support software, OwlDesk connects easily, allowing it to book appointments, send texts, and more.
How customizable is OwlDesk's voice and style?
OwlDesk offers a range of voice and style options to suit your brand. You can choose a tone and personality that align with your business image, ensuring your customers have a cohesive brand experience with every interaction.
How does OwlDesk ensure customer data security?
OwlDesk is SOC 2, HIPPA, and GDPR compliant. We use encryption to secure all customer data and comply with industry regulations. Additionally, customer data is only accessible by authorized personnel, ensuring privacy and security at all times.
Can I monitor and analyze OwlDesk's performance?
Absolutely! OwlDesk provides full call transcripts and AI-powered analytics for every call. You can view insights, call summaries, and performance metrics directly from your dashboard, enabling you to optimize interactions and improve customer satisfaction.
What if a customer inquiry is too complex for the AI agent?
OwlDesk’s intelligent routing can escalate complex queries to a human representative. It captures essential details before transferring, ensuring the customer’s needs are met efficiently without unnecessary repetition.
Is there support available if I need help with OwlDesk?
Yes, OwlDesk offers dedicated support from 8 am to 5 pm Pacific Time. Our team is available to assist with setup, troubleshooting, and fine-tuning your AI agent.
Will customers know they’re speaking with an AI?
Most callers can’t tell they’re speaking with an AI because the responses are designed to sound human-like. Additionally, you can customize the tone and voice to align with your brand, making interactions feel familiar and personal. Sometimes we have the AI unveil itself through a witty response.
What if a caller wants to speak to a real person?
Our AI call agent can transfer calls at any time and the specifics of when to do so are entered into the AI prompt. It’s recommended to instruct the AI to transfer calls when the caller mentions they would like to speak to a real human.
Does this mean I won’t need any live agents?
An AI receptionist is best suited to handle routine inquiries, allowing your live agents to focus on more complex or personalized customer interactions. It enhances your team’s efficiency rather than replacing them.